Employee Personality Traits Towards Cyberloafing Activities in Hotel Industry

Abstract

This research aimed to determine the influence of personality traits towards cyberloafing activities of room division employee at Hotel XYZ. The quantitative method is used by collecting data through a questionnaire using mini-IPIP 20 Personality Traits theory. Population is 48 people who work as rooms division employee at Hotel XYZ. Statistic descriptive, correlation, regression, and hypothesis are analysis methods used in this research. The results define five personality traits which are extraversion, agreeableness, conscientiousness, neuroticism, intellect, and two cyberloafing activities; e-mail activity and browsing activity. Findings revealed that the majority of room division employees, either male or female, either in Guest Service or Housekeeping Department showed conscientiousness personality traits, followed by intellect and agreeableness. This research also shows that e-mail activities became the major cyberloafing dimension complied by the employee. Personality traits indicate low correlation and no significant influence toward cyberloafing activity of room division employees at Hotel XYZ. This research implication was to provide a recommendation for hotel management in understanding employees’ personality.