Training and Development in a Malaysian Airport Service Provider: The Impact on Employees’ Performance

Abstract

Training and Development is a continuous process in improving performance of the employees, thus most of the organizations tend to implement training and development in their organization in order to enhance the employees‟ performance with vision that it will contribute to the success of the organization in the future. This study intends to examine the impact of training and development on employees’ performance in a Malaysian airport service provider. The dependent variable is employees’ performance while the independent variable is training and development, which include of three elements, which are training need assessment, training and development techniques’ and career development. The researcher used quantitative and descriptive research methods to complete this research study. Online questionnaire method was used where the questionnaire were distributed and completed by 351 employees of this organization. Using convenience-sampling technique, all the data collected were analyzed using descriptive statistic in order to portray the raw data in a more meaningful way. The finding of this study demonstrated that the variables in this study does give impact on employees’ performance where all of the variables in this study have positive moderate correlations respectively. Hence, need assessments is the most contributing variable to the employees’ performance.